A client can be defined to be difficult if they are generally resistant to what you are doing for them, they may seem stubborn and present mistrust. Clients can also be always nagging about your job, very reactionary to it and always seeking much more attention than is professional.

I believe also that communication is a major part of client relationship. Also, when a client is always interfering with what I am doing for them, it gets difficult for me to work under illogical pressure thus I may end up letting go of the client. When a client is reluctant, it makes me cross check my work to ensure I am not doing anything wrong that would cause them to lose interest or look for a plan B.

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The best strategy towards dealing with resistance issues is to first, cross examine your work to ensure you are not on the wrong. Secondly, communicate with the client honestly and professionally on what seems to be a problem for you in terms of their resistance and uncooperative behavior. Third, it is important depending on what kind of resistance they present to show confidence in your job and your ability to deliver. Lastly, if resistance affects your work or staff and it gets to a particular point where it is loss, let go of the client. This in my opinion is the best strategy towards dealing with a resistant client.

Dowd, E. T. (1989). Stasis and change in cognitive psychotherapy: Client resistance and reactance as mediating variables. In W. Dryden & P. Trower (Eds.). Cognitive therapy: Stasis and change (pp. 139-158). New York: Springer.

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