The position of a customer representative is quite an engaging job and position that requires one to interact with customers to gather information about the services and products they want handled. In addition, a person in this position solves wide-ranging complains from the satisfaction of clients to keeping records, to resolving customer’s service or billing complaints among others.
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In general, customer service representatives process orders, handle customer complains and provide coherent information about the services and products of an organization. This position entails recommending improvements in products, billing methods, packaging, service, shipping, or and procedures to prevent future problems.