Strategic management is the strategies formulation and implementation process that are in line with a firm’s objectives.Also, they conform with external factors that the firm faces in their efforts to hope to have the competitive edge over the competitors they have (Pearce, John & Richard, 2000). However, there is the challenge to attain a strategic balance between environments of the business and individual organizations since they are repeatedly in flux.
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Hence, scholars allege that organizational procedures have an important role in organizations in the firm coordination and integration. In mutual, organization process of Citibank should be made up of competence building, entrepreneurial, and renewal process. The innovative process encourages employees through delegation of tasks and trust. They can lead to employee’s self-discipline to be efficient than in a strict control scheme (Galbraith, 2011).